Telemedicine Services During COVID-19

The outbreak of Coronavirus (COVID-19) is reshaping the way and means in which BOLD provides services to our patients. Our preference is always for patients to meet in-person / face-to-face with our expert providers.  However, we recognize that in the midst of this outbreak, some patients may be reluctant to venture to our office, either due to feeling symptomatic themselves or wanting to avoid contact with others who may have been exposed.  We also want to provide additional support to our patients during this time that may bring increased anxiety often compounded by the endless media coverage.

Although no one in the BOLD community has been identified as being exposed to COVID-19, we are pleased to announce that BOLD will offer patients the choice of in-person or telemedicine visits starting on March 18, 2020, while the CDC classifies the current outbreak as a “public health emergency.”  We put a premium on our patient’s privacy and security, and we have arranged video conferencing that complies with all HIPAA (Health Insurance Portability and Accountability Act) requirements and has an easy and safe setup process.

As a courtesy to the BOLD community, if patients are experiencing any cold or flu-like symptoms, we ask those patients to please not come into the BOLD office. If patients are having symptoms and have a scheduled appointment for that week, we ask those patients to please call us as soon as possible to speak about options.

A patient with headphones, an iOM heartrate sensor and a tablet using technology from biofeedback company unyte

At BOLD, we understand how important it is to maintain mental health everyday and especially during an emergency or crisis.  Our employees are prepared to make sure that our patient’s mental health needs are taken care of during this outbreak no matter how long it lasts. As the situation continues to evolve, we will keep our patients updated.

The BOLD Team is dedicated to continue to provide quality services to our patients during this time. If you are a BOLD patient, please speak with your therapist and/or psychiatric provider about your treatment options and scheduling or call 760-503-4703 for more information.  We will get through this together.

Telemedicine Basics

The onset of the Coronavirus (COVID-19) has shaken the world. During this time it is easy to feel increased anxiety and other mental health concerns.  At BOLD Health, we are committed to maintaining your mental wellness.  Today we are announcing our BOLD Telemedicine program.
What is telemedicine?

  • A simple, effective, HIPAA compliant video solution for your mental health needs - think FaceTime, Skype, video conferencing set up on an encrypted platform to ensure your privacy and security

  • No need to go out or miss appointments - handle appointments from the comfort of your home

  • Starting immediately BOLD will offer our patients telemedicine appointments through an app on your phone or computer called Zoom.

  • The video below will explain how to get started with our HIPAA compliant partner Zoom.

Video Transcript

00:02 In this video we'll go over how to join

00:04 a Zoom meeting. When receiving a Zoom

00:06 invitation, you'll see the joint link in

00:08 the meeting invite. Click the link and

00:11 you'll be prompted to download and run

00:13 Zoom. A Zoom.us launcher dot zip file will

00:16 download. Simply click on the file and

00:18 you can install the launcher. If the host

00:20 hasn't started the meeting you'll see a

00:22 message stating "Please wait for the host

00:25 to start this meeting." Once the host

00:27 starts the meeting, the Zoom meeting

00:29 window will appear where you can join

00:31 your audio and connect your video.

00:34 To join your audio, just select join audio

00:36 conference by computer.

00:38 This should automatically appear once

00:40 you join the Zoom meeting. To connect your

00:42 video, simply select the video camera icon

00:44 in the bottom left hand corner of the

00:46 Zoom meeting window.

Resources

We have created a list of ideas, websites, and anything else we could think of to help get you through the coronavirus.

Updates on Coronavirus (COVID-19)
  • National: Centers for Disease Control- CDC - has symptoms, how to protect yourself, and what to do if you think you are sick: CDC CORONAVIRUS

  • State: California Department of Public Health - the latest on coronavirus in CA: CDPH

  • County: San Diego County: San Diego

Anxiety

The best place to learn about anxiety and ways to cope with anxiety is here at BOLD Health - it’s what we specialize in. Here are some other resources that we find helpful. Our physicians will be posting mindfulness classes this week.

  • Dr LAMB! Her YouTube channel will help with anxiety. Dr. Lamb

  • The Calm app. - a great app with guided meditations and breathing exercises - download at iTunes or wherever you get your apps (subscription required)
  • Headspace - another great app with guided mediations and breathing exercises download at iTunes or wherever you get your apps (subscription required)
Fitness

Exercise is one of the best ways to get through stressful times. Right now the mobile app Instagram is full of free workouts with the hashtag: #homeworkout Type that in to the search and you will find a ton of different options. These are some workouts we like. Note: only do workouts that work for you and are at your current level of fitness. If you haven’t worked out in awhile, consult a physician (who isn’t on the frontlines of coronavirus through appropriate communication (e.g. email).

Basic - no equipment workouts to do from home:

  • Peloton: Not just biking. Full workouts available on their fitness app
  • Yoga
  • Boxing
  • Nat Bower Fitness - Some great free YouTube boxing workouts, even if you don't have a bag.
Weights and Crossfit Workouts